Frequently Asked Questions - FAQs

1) If I buy now, when will my order arrive?

Generally, for Spain and Portugal, You will receive the order in 24 working hours.You choose the shipping method in the shopping cart; we give you several options, each with its own delivery time, which is indicated during the purchase process and can be viewed before payment during checkout.

Deliveries to most European countries take between 2-5 business days, and to the United States 5-10 days.

2) What is the shipping cost?

Shipping costs They depend on the transport agency you choose in the shopping cart, of your postal code and the weight of the items in the shopping cart, We do not have a single shipping rate, since we work with a wide variety of products.

If you like access the calculator shipping costs, Add the products you want to your cart and enter the postal code, province, and country into the system; click on "Calculate shipping rates" and the cost will be displayed on the screen. the shipping options available for your chosen products. This process does NOT require you to pay, It is the step prior to payment.

Before payment, you can proceed with the purchase process, and based on your address, you can view the shipping options and delivery times.

Starting at €79 Free shipping for Peninsula and Portugal.

3) I have placed an order and I want to know where it is.

Don't worry, You will automatically receive an email. Once your order has been shipped, with real-time tracking, you can check where it is at any time.

4) Can I return an order I have placed?

Yeah, You have 30 days to return the order, Provided the products are returned to the warehouse in perfect condition. Return shipping costs are on us; we'll take care of everything and send you a return label.

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If you still have doubts, fill out the contact form by clicking here, or write us an email to info@decoracionalcazaba.com