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Frequently Asked Questions - FAQs | Decoración Alcazaba
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  • Frequently Asked Questions - FAQs

    1) If I buy now, when will my order arrive?

    Generally, for Spain and Portugal, You will receive the order within 24 business hours. You choose the shipping method in the shopping cart, we give you several options, each one has delivery times, it is indicated in the purchase process and you can view it before paying during checkout.

    Orders placed during the week before 14:XNUMX p.m. are shipped the same day, once that time has passed they are shipped the next business day.

    Deliveries for most European countries are between 2-5 business days, and for the United States 3-10 days. 

     

    2) How much does shipping cost?

    Shipping costs depend on the transport agency you choose in the shopping cart, your zip code and the weight of the items in the cart, We do not have a flat shipping fee, Since we work with very varied products in dimensions and weights, we cannot simplify the shipping costs into a single rate.

    If you want to access the shipping cost calculator, add the products you want to the cart and indicate the postal code, province and country to the system; Click on ''Calculate shipping rates'' and the shipping options available for your chosen products will be indicated on the screen. This process does NOT force you to payIt is the step prior to payment.

    From €60, free shipping for Peninsula and Portugal.

     

    3) I have placed an order and I want to know where it is going.

    Quiet, you will receive an email automatically Once your order has been sent, with real tracking of it, you will be able to see where it is going at all times.

     

    4) Can I return an order I have placed?

    Yes, you have 14 days to return the order, as long as it returns to the warehouse in perfect condition. The return costs are borne by the customer, unless it has arrived in poor condition or an accident has occurred during the transport of the order, in this case we take care of everything.

     

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    If you still have doubts, you can call us or write us by WhatsApp at 697431100 or by clicking directly on the green Whatsapp button, an agent will answer you as soon as possible. You can also fill out the contact form click here, or write us an email to info@decorationalcazaba.com