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In the case of orders paid via Paypal, Credit/debit card, Fractional payment with Sequra The order is immediately prepared and processed in the warehouse, and shipped on the same day if it is a business day, if the order has been placed before 14:XNUMX p.m. Otherwise it will be shipped the next business day.
In the case of orders received via Bank TransferOnce the payment has been received and verified, the products will be shipped. This may take a little longer as we have to manually check the transaction and accept the payment. We recommend secure payment by card for greater immediacy.
All payment methods on our website are safe and encrypted for greater buyer protection.
The orders will be sent with the transport company that the client selects: GLS, MRW, UPS, DHL, Correos y Telégrafos, Correos Express ... If you have a special need in this regard, do not hesitate to let us know.
Orders placed on business days leave the warehouse the same day if they are placed before 14:00 p.m. and are in stock for immediate shipment. From 14:00 p.m. orders will be sent the next business day, and from there Delivery times depend on the transport agency you select in the cart, you have the delivery time written right thereand you can choose the one that best suits your needs.
Orders placed from 14:00 on Friday to Sunday inclusive, will be shipped next Monday if it is a business day.
National shipments with GLS are delivered between 24-72 business hours.
Shipments to European countries with GLS are delivered in 3-5 business days.
Shipments with Correos Express are delivered in 24 business hours in the peninsula, and between 24/72 business hours for the Balearic Islands.
Shipments with Correos Paq Standard are delivered to your home in approx. 48-72 business hours.
Shipments with Correos Paq Standard Internacional are delivered in 3-5 business days for most destinations in Europe, and about 5-10 days for the rest of the world.
Shipments with International Paq Light Post are delivered in 3-5 days for Europe, between 7-10 days for Asia, between 5-10 days for America, and in the case of Russia at least 9 days.
Shipments with UPS Standard will be delivered in Europe within 2-3 business days for most European countries (France, Germany, Italy ...).
El free shipping Applies to Spain Peninsula and Portugal from €39,99.
La exception are some of the articles made with arabic lattice, which can be delivered within 1-5 business days, as most are made when orders are placed. Also very large items such as doors or large furniture can be delivered in the peninsular territory between 2-5 business days, since they are special shipments with other special transport agencies.
Brianda Canary Islands, Orders will be delivered within 3-5 business days after leaving the logistics warehouse, with Post and Telegraph.
RIGHT OF WITHDRAWAL
In compliance with Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, decoracionalcazaba.com makes available to the client the following information on withdrawal in the purchases made on the platform.
Can I withdraw from a product purchased at decoracionalcazaba.com?
Yes. You can cancel the purchase of any product purchased on our platform without the need for any justification. You must inform the platform in the email info@decorationalcazaba.com
Can I give up any purchase made at decoracionalcazaba.com?
Some of our products are not subject to return based on art. 103. Exceptions to the right of withdrawal, more specifically according to sections d) and e):
d) The supply of goods that may deteriorate or expire quickly.
e) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery. Also products that are made to order or made to measure.
As an example, among our items that do not support return are:
- Any of our teas offered in our category "Teas and accessories".
- Any product in the category "Natural cosmetics" in cases where the package is open for you.
- Any product from the “incense” category
- Any product from the “Wood latticework” category.
What term do I have to withdraw from my purchase?
The buyer will have 30 calendar days to withdraw from their purchase. The term will begin to run from the availability of the product to the customer. From the moment you receive the product at home, you will have 30 calendar days to notify decoracionalcazaba.com that you wish to cancel your purchase.
Do I have to pay something if I give up my purchase? Will I pay the return costs?
We will send you a pre-paid label from us as the seller in case of orders from Spain and Portugal. The return costs are the responsibility of the customer in cases where the goods have been manipulated or damaged by the customer due to improper use.
For international orders (rest of the world) returns are the buyer's responsibility.
How will my money be returned?
Once the return of the product has been verified, you will receive the amount paid as soon as possible and through the payment system with which you made the purchase.
I want to return a product, how do I let you know?
Here is a sample return request. Copy and paste this text, modifying your data and send it to info@decorationalcazaba.com:
“To the attention of the customer service of Decoración Alcazaba:
Physical contact address: Calle Ugijar, Nº25, ZIP: 18210, Peligros (Polígono Industrial Juncaril), Granada, Spain.
Electronic contact address: info@decoracionalcazaba.com
Dear Sirs,
Through this communication, I inform you by virtue of art. 69 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, of my intention to desist from the purchase made in its platform.
I put at your disposal my data, as well as those of the product purchased on its platform:
I request that you manage the return of the product.
Receive a warm greeting:
XXXXX. ”
