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Frequently Asked Questions - FAQs | Decoración Alcazaba
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  • Frequently Asked Questions - FAQs

    1) If I buy now, when will my order arrive?

    Generally, for Spain and Portugal, You will receive the order within 24 business hours. You choose the shipping method in the shopping cart, we give you several options, each one has delivery times, it is indicated in the purchase process and you can view it before paying during checkout.

    Orders placed during the week before 14:XNUMX p.m. are shipped the same day, once that time has passed they are shipped the next business day.

    Deliveries for most European countries are between 2-5 business days, and for the United States 3-10 days. 

     

    2) What is the cost of shipping?

    Shipping costs depend on the transport agency you choose in the shopping cart, your zip code and the weight of the items in the cart, We do not have a flat shipping fee, Since we work with very varied products in dimensions and weights, we cannot simplify the shipping costs into a single rate.

    If you want to access the shipping cost calculator, add the products you want to the cart and indicate the postal code, province and country to the system; Click on ''Calculate shipping rates'' and the shipping options available for your chosen products will be indicated on the screen. This process does NOT force you to payIt is the step prior to payment.

    Before paying, you can continue with the checkout process, and based on your address, you can view shipping options and delivery times.

    From 39,99€ free shipping for Peninsula and Portugal.

    3) I have placed an order and I want to know where it is going.

    Quiet, you will receive an email automatically Once your order has been sent, with real tracking of it, you will be able to see where it is going at all times.

     

    4) Can I return an order I have placed?

    Yes, you have 30 days to return the order, as long as the products are returned to the warehouse in perfect condition. We'll cover the return shipping costs; we'll take care of everything, and we'll send you a return label.

     

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    If you still have questions, fill out the contact form. click here, or write us an email at info@decorationalcazaba.com